🤖 Tailored AI Voice Calling Assistant

● Client Variables & ElevenLabs Voice

Day-before automated calls customized with Contact Name, Client Identity, Service Type, Medical Equipment, Address, and Field Technician.

TOTAL DISPATCHED CALLS

2 Calls

Campaign History & Outbound Logs

ANSWERED & CONFIRMED

Client arrival window acknowledged

VOICEMAIL / MESSAGE LEFT

Automated voice message left

ERRORS / RE-TRY

Follow-up needed

🎙️ Tailored Script Studio & Client Variable Engine

Choose a clinical preset or customize your script with real database variables.

Vapi Org: 15cb6899-5b3c-4777-9019-56cc0c193443

📑 Choose Tailored Call Preset:

🩺 Tailored Clinical & Equipment Notification (Recommended)

Personalizes call with Client Contact, Service Type, Equipment Name, Technician, and Street Address.

👨‍👩‍👧 Family Caregiver / Power of Attorney Notification

Specifically tailored for calls placed to family members, caregivers, or OTs on behalf of the client.

🏥 LTC Facility & Institutional Delivery Notification

Tailored for long-term care homes, charge nurses, and ward coordinators with Order # and Service Type.

⚡ Concise Standard Appointment Notice

Short and direct appointment window notification.

🏷️ Click to Insert Tailored Database Variables into Spoken Voice Script:

📝 Spoken Voice Script Template (Auto-Interpolates Database Variables per Client):

🎙️ Select Vapi Voice Assistant:

📡 Outbound Caller ID Line:

📅 Target Appointment Date (Day-Before List):

⏰ Default Arrival Window:

🎙️ Live Spoken Script Preview for Selected Order:

“Hello Eleanor Vance. This is an automated notification call from H.M.E. regarding your upcoming new equipment delivery for M3 Corpus Power Wheelchair. We are confirming your appointment for Thursday, September 17, between 8:30 AM to 12:00 PM at 1420 Yonge St, Suite 402, Toronto, ON. Your assigned technician is David Miller (Lead Rehab Tech). If this time works, no action is needed. We will see you then. If you need to reschedule, please call us by 4:00 PM the day before your appointment at (416) 606-2000. Again, that number is (416) 606-2000. Thank you, and have a wonderful day.”

0 of 6 clients selected for calling campaign.

📋 Dispatch Pre-Call Queue (6 Orders Loaded)

Each call dynamically addresses the contact, medical equipment, and technician assigned in the database.

Order #	Delivery Contact & Role	Client / Patient	Service & Equipment	Destination Address	Assigned Tech	Arrival Window	AI Pre-Call Status
ORD-2026-881	👤 Eleanor Vance Self / Client • (416) 555-3829	Eleanor Vance	M3 Corpus Power Wheelchair new equipment delivery	1420 Yonge St, Suite 402, Toronto, ON M4T 1X8	👨‍🔧 David	8:30 AM - 12:00 PM	⚪ Pending Call
ORD-2026-882	👤 Arthur Pendelton Self / Client • (905) 555-7281	Arthur Pendelton	MedLite Full-Electric Bed hospital bed delivery and setup	88 Eglinton Ave E, Apt 1204, Toronto, ON M4P 1A6	👨‍🔧 David	8:30 AM - 12:00 PM	⚪ Pending Call
ORD-2026-883	👤 Margaret Kowalski Self / Client • (416) 555-6677	Margaret Kowalski	MicroAIR MA600 Low Air Loss Mattress & Pump equipment maintenance and repair	450 Bayview Ave, Toronto, ON M4W 3A6	👨‍🔧 Elena	8:30 AM - 12:00 PM	⚪ Pending Call
ORD-2026-884	👤 George Washington Smith Self / Client • (905) 555-1234	George Washington Smith	Advance Portable Hydraulic Lift scheduled equipment pickup	32 Park Road, Mississauga, ON L5B 1H4	👨‍🔧 David	8:30 AM - 12:00 PM	⚪ Pending Call
ORD-2026-885	👤 Robert Harrington Self / Client • (416) 555-9082	Robert Harrington	Standard 18" Folding Wheelchair new equipment delivery	77 St Clair Ave W, Unit 302, Toronto, ON M4V 1L4	👨‍🔧 David	8:30 AM - 12:00 PM	⚪ Pending Call
ORD-2026-901	👤 Dr. Harrison Wells Self / Client • (416) 555-3311	Dr. Harrison Wells	Permobil M3 Power Wheelchair equipment maintenance and repair	120 Avenue Rd, Apt 501, Toronto, ON M5R 2H4	👨‍🔧 David	1:00 PM - 6:00 PM	⚪ Pending Call

📜 AI Calling Audit Trail & Dispatched History (2 Records)

Time	Delivery Contact & Role	Patient / Client	Equipment / Service	Window Informed	Outcome	Duration	Vapi Call ID	Transcript / Notes
04:23 PM	👤 Christene Rowntree Contact • (905) 555-0188	Christene Rowntree	Medical Equipment Delivery & Setup	8:30 AM - 12:00 PM	✅ Call Answered & Confirmed	42s	`vapi-c99201a...`	Client answered, confirmed availability for morning window 8:30am - 12:00pm. Ver...
04:43 PM	👤 Arthur Pendelton Contact • (416) 555-0144	Arthur Pendelton	Medical Equipment Delivery & Setup	1:00 PM - 6:00 PM	📬 Voicemail Left (Message Delivered)	35s	`vapi-c99202b...`	Voicemail detected. Left full HME notification message for afternoon window 1:00...